FAQs

Currently we are posting all orders from Monday to Friday. We aim to ship all products within 1-2 days of receiving an order. Domestic UK delivery times are approximately 2-3 business days. However we recommend allowing up to 5 working days for final delivery to cover any unexpected delays.

We only despatch within the United Kingdom – Including UK Mainland, Northern Ireland, Isle of Man, Isle of Wight and the Channel Islands.

Cancellations are possible if we haven’t posted the item yet.

We use a premium blend of 100% natural soy wax, specifically formulated for candles.

We only source genuine crystals and work with trusted suppliers to ensure authenticity
We ask for assurances that the Crystals are mined and worked under ethical conditions and that the workers work in a safe environment before purchasing.

Orders over £50 – FREE
Standard UK Shipping £3.50
1^st Class Tracked UK Shipping is £8.50

Deliveries to the Scottish Highlands and Islands may incur extra charges depending on the weight of your parcel. Orders are despatched Monday –
Friday. Once your order has been dispatched you will receive a despatch email confirmation.

If you’re looking to return or exchange your order, we’re here to help! We offer free returns or exchanges within 7 days of receiving your order if your delivery is either not what you ordered, is damaged or you believe it to be faulty. You can return your product for store credit, a different product, or a refund to the original payment method. We ask you to provide additional documentation, such as photos, for any products reported as damaged when received. Unfortunately, we cannot offer a refund for changes of mind. To initiate a return or exchange, please inform us here with your order number.

Please inform us here